Where is the office located?
For in-person sessions, the office address is:
3205 Randall Parkway Suite 103 Wilmington, NC 28403
Please remain in the waiting area in the main entry area, and the therapist will come out to welcome you.
Is your office disability-accessible?
Yes, the building is ADA compliant.
What are your office hours?
Office hours are Tuesdays from 8 am to 5 pm.
How long is a typical session?
Sessions are typically between 50 to 60 minutes in length.
Do you accept insurance?
Yes, currently, we accept insurance for clients in NC, but not for those clients in SC.
Can you help me file my insurance?
For those who need to place a claim with their insurance, we will provide a Superbill to be used for the claims process.
Can I cancel an appointment? Do you have a cancellation policy?
If you need to cancel an appointment, please do so at least 24 hours or more prior to the appointment. For any cancellation (or no-show) that is made less than 24 hours prior to the appointment, there is a $50 cancellation fee.
Are you LGBTQIA+ friendly?
Absolutely – this practice is owned and operated by an LGBTQIA+ community member and dedicated to providing a safe space for community members to receive mental health and substance use services.
Do you work with people from diverse backgrounds, ethnicities, and religions?
Yes, of course, as diversity is celebrated by all of us here at La Serenidad Therapy Services. For those seeking a religiously “centered” therapy experience, La Serenidad may not be the best fit, as we respect all religions but do not provide services based on any particular religion.